10 news publishers that do it right – Editor And Publisher Magazine

The E&P staff thanks everyone who submitted for this year’s 10 News Publishers That Do It Right. Although the following news organizations didn’t quite make the final cut, we felt it important to recognize and applaud their accomplishments.
It is particularly bittersweet that one of our Honorable Mentions, The Cordova Times, faces possible closure, despite its 108-year history of award-winning coverage. While E&P learned of its precarious position after choosing the news publisher for Honorable Mention, we hope that this recognition may interest prospective buyers.
Congratulations to all of the well-deserving honorees.
In alphabetical order, by company name:
On its website, CherryRoad Media Inc. says it “is focused on using technology to strengthen communities through their local newspapers. We believe the newspaper is an essential resource for developing strong communities. By using technology, we can supplement the printed newspaper with enhanced digital capabilities.”
Founded in 2020 in Parsippany, New Jersey, this technology company has made its commitment to local news known and “put its money where its mouth is.”
It is now committed to being a resource for 50 communities across Alabama, Arkansas, Iowa, Kansas, Minnesota, Missouri, Nebraska, Oklahoma and Texas. Nearly every property is “the only game in town” — in communities with a big appetite for local news.
Jeremy Gulban, CEO of CherryRoad Media, stated in an earlier press release, “This is one of our ways to give back to our community, by acquiring media houses that add so much value to our daily lives but are suffering the brunt of digital age by losing subscriptions. CherryRoad has a successful track record of enabling technologies that play an important role in the ‘digital fabric’ of the community, and we will use this acumen to enhance the online experience of these media assets.”
Hearst Newspapers publishes an array of titles, from large metropolitan dailies to smaller community papers, including the San Francisco Chronicle, the Houston Chronicle, the San Antonio Express-News, the Albany Times-Union and Hearst Connecticut’s titles across the state. The company has built a reputation for quality journalism, investing in newsrooms and digital innovation. In 2021, the company grew digital subscriptions 48% year-over-year and also increased its paywall productivity by 95% through better offers and optimizing its meter settings.
The Hearst Connecticut Media Group’s story, in particular, is one of growth, opportunity and optimism. The Hearst division has seen record levels of digital subscription growth — continuous growth every month for the past two years. The company grew from a local media group in southwestern Connecticut to a publisher with titles across the state, and it now hosts one of the state’s most popular digital news sites, CTInsider.com. One of the group’s proudest achievements is low churn rates, proving their reader loyalty is a sign that they like what they read and the digital and print experience that goes with it.
Despite challenging times for local news, Rappahannock Media is growing. The company was founded in 2011, with a small weekly paper covering Virginia’s Rappahannock County. The owner, Dennis Brack, along with local investors dedicated to community news, added titles along the way, including a neighboring weekly paper and a group of community lifestyle magazines. In 2018, they purchased InsideNoVa, which serves all of Northern Virginia (Washington D.C. suburbs) with print and digital products.
Today, Rappahannock Media covers eight counties and produces two weekly newspapers, one bi-weekly paper, monthly and bi-monthly lifestyle magazines in four markets, two quarterly magazines and three news websites. This year, they added a website in Fauquier County to broaden coverage.
Two of the company’s weekly newspapers, InsideNoVa/Prince William and the Rappahannock News, are routinely recognized among the best weeklies in Virginia. Last year, the Prince William County newspaper received the Virginia Press Association’s top journalistic integrity and community service award.
The Richmond Times-Dispatch is betting on video to expand and reinforce its positioning as Virginia’s most complete and resourceful local news organization. To make this shift, they equipped their staff with the latest iPhone and created a 2,000-square-foot studio, complete with a green screen, studio-level lighting, high-end cameras, video-editing tools and a space-age soundboard. They trained their existing staff in the art of visual media and hired a technical director, on-air talent, a program director and a videographer.
They introduced the A1 Minute, a 90-second capsulized video news brief delivered daily via social media, email and Richmond Times-Dispatch channels. It’s been a big hit, exceeding their audience target of 500,000 by 80% and selling out every sponsorship opportunity. In an off-year election cycle, 7,000 people viewed their three-hour live stream of election coverage, which bodes well for future coverage with promotion.
On the sales side, they created some new sponsorship and advertising programs targeted at digital advertisers. In addition, their parent company is all-in with the online betting craze. So, their studio serves as the home base for their FrontPageBets.com lead editor, who publishes sports videos. Although early in their launch, the traffic and revenues are sizable and growing fast.
TAPInto is at the cutting edge of local digital news, with more than 90 franchised online local news sites in New Jersey, New York and Florida. The company finished last year up 21% year-over-year in franchise revenue. Site traffic at the same time was up 10% to more than 20 million readers.
TAPInto recently launched an online news show called “Now in New Jersey,” featuring the best local news reporting by TAPInto franchisees in New Jersey. The company also launched a statewide news section on TAPInto NJ sites every weekday called “News Around New Jersey.” The new program covers the statehouse, statewide business and related stories. The goal of both platforms is to enhance the TAPInto franchise to be the go-to place for original local and state news — content readers can’t get anywhere else. The company plans to explore similar initiatives in the other states with TAPInto local news and digital marketing platforms.
The Champaign-Urbana News-Gazette, a daily newspaper and website owned by Community Media Group in the Big Ten college town of Champaign, Illinois, is making a life-saving difference by highlighting increased gun violence in their local communities. Using the Freedom of Information Act, they showed that, of the 68 U.S. cities with populations within 5,000 of Champaign, only one (Trenton, New Jersey) had more homicides by firearm. Likewise, of the 316 U.S. cities and villages with populations within 5,000 of Urbana, only five had more homicides by firearm. And of the 46 U.S. cities with populations within 10,000 of Champaign and Urbana combined, only one (Hartford, Connecticut) had more homicides by firearm.
By opening up this astonishing information to their diverse resident readers, the Champaign-Urbana News-Gazette started a robust, revealing community conversation on gun violence, which continues today. In addition, a weekly discussion unfolds on its partner radio station. This compelling story is now up to an 11-part print and online series. The Champaign-Urbana News-Gazette hopes that keeping the conversation going will lead to more unique ideas and exchanges community-wide about how to solve this critical issue.
Colleges and universities have been going through a period of disruption long before COVID-19, but since March 2020, the higher education sector has faced unprecedented challenges. From topics such as virtual learning, campus safety, social equity and mental health to the financial sustainability of higher education institutions and the shifting value of the college degree, the need for credible, actionable sources of information and the safe space to discuss shared challenges has never been greater. For more than five decades, The Chronicle has been the unrivaled leader in higher-ed journalism, providing award-winning news and information, deep insights and opportunities for professional growth to those who shape colleges and universities.
The pandemic inspired the news publisher to pivot to virtual-only membership events. That strategy resulted in more than 170 virtual events with more than 250,000 registrants over the past two years. Along with the events, The Chronicle, a national publication that serves leadership, administrators and faculty throughout the U.S. higher education system, produces a monthly print magazine, a website, and various in-depth reports, case studies and data products. In 2021, the publisher launched its first virtual Spring Leadership Summit and Fall Ideas Festival, each providing multiple days of virtual programming, attracting over 4,000 registrants. In the future, virtual events will combine with hybrid and live events to expand their reach to their audiences.
The Cordova Times is a 108-year-old newspaper serving Cordova, Alaska, and the surrounding Prince William Sound, as well as digital readers everywhere. With a digital readership that often eclipses the population of Cordova by ten-fold, The Cordova Times covers local news, city government, community features, commercial fisheries, environmental news, the Alaska legislature, Alaska Native news, arts, science, history and Alaskan culture. In April 2021, the small weekly newspaper in remote South-Central Alaska was awarded “Best Comprehensive Coverage of the COVID Pandemic” across all media, broadcast and print, by the Alaska Press Club, Alaska’s statewide journalism and media network. In addition, the paper has been awarded the “Alaska’s Best Weekly” award in both 2019 and 2020. This newspaper, owned by the Native Village of Eyak since 2016, regularly publishes news that leads to meaningful discussions, change and positive growth across Alaska.
Unfortunately, The Cordova Times has struggled in a rapidly changing media climate, as have many publications across the country. As E&P was gathering information for this issue, the tribal government owner announced it is seeking a new owner for the publication. The price? Free. If a suitable owner does not come forward, this 108-year-old award-winning property, the sole newspaper in its region, may cease publication. That would be devastating for the region and the staff members — many who have remained with the newspaper for over a decade and through three different owners. One freelancer has written for the newspaper for nearly 50 years and even delivered the paper in the early 1950s. “We decided that we had far too many things spreading us too thin and have a hope that others can take up the project of saving The Cordova Times as we have for the past few years,” NVE Tribal Council Chair Mark Hoover said. “We are open to any proposals and will work with any group that might be interested.” Interested parties should contact NVE Deputy Director Brooke Mallory for more information at brooke.mallory@eyak-nsn.gov.
Founded in 1997 by then 23-year-old Gabriel Donio, owner and publisher, The Hammonton Gazette is still growing strong 25 years later. The founding editor-in-chief, Gina Rullo, and sports editor, Dan Russoman, have also been with the company since its inception. In that time, The Hammonton Gazette has expanded from a 24-page weekly print edition to a 60- to 80-page weekly print edition, a digital replica edition, a website (hammontongazette.com) with 125 local banner ads, weekly and monthly YouTube and Facebook news briefs, and a new quarterly in-paper and online lifestyle magazine, “The Hammontonian Magazine.” The Gazette also offers services to external clients, like curated social media management accounts, website creation and management, and an in-house print shop.
The Hammonton Gazette sells on newsstands in seven municipalities in southern New Jersey and delivers to print subscribers in more than 200 towns. Known for its accurate, creative and informative content, The Gazette and Editor-in-Chief Gina Rullo were awarded the “Courage Under Fire” award and an award for investigative reporting on municipal government from the New Jersey Society of Professional Journalists in 2021.
The Times-Picayune has been published in New Orleans since 1837. Acquired by Georges Media in 2019, the publications merged into The Times-Picayune/The New Orleans Advocate, a daily newspaper with NOLA.com as the digital footprint for the publications. In 2006, The Times-Picayune and four of its reporters were awarded Pulitzer Prizes for their coverage of Hurricane Katrina.
In 2021, when the COVID-19 pandemic halted New Orleans’ signature celebration, Mardi Gras, the Times-Picayune came to the rescue. If America could adjust to virtual meetings, classes, holidays, weddings and even funerals, why not a virtual Carnival?
“Mardi Gras for All Y’All” was created, and advertising partners signed on to finance the virtual event. A three-night celebration of music, culture, food, parades and more, Mardi Gras for All Y’all broadcast live the weekend before Fat Tuesday on NOLA.com, YouTube and Facebook Live. It was hosted by Hoda Kotb and Bryan Batt and viewed online more than 1.7 million times by people in all 50 states and 105 countries. The shows won three Telly Awards, including the Gold Award for Travel/Tourism for non-broadcast.
Having just celebrated 57 years in service to their community, The Washington Informer is not taking a breath nor resting on its laurels. The female-owned weekly newspaper and multimedia organization reports positive news to and about the African American community across the Washington, D.C. metropolitan area. Denise Rolark Barnes is the publisher and second-generation owner, succeeding her father, the late Calvin W. Rolark, who founded the newspaper in 1964.
The award-winning print newspaper reaches over 50,000 readers each week. However, the real growth is happening in the digital arena — with digital revenue growing more than four-fold in under three years. They continue to add new digital platforms, such as the weekly local digital video series “WIN TV.” They also have a new robust website and a burgeoning social media presence. In 2021, their website visitors doubled to 1.6 million unique visitors.
The company recently completed the Poynter Institute Table Stakes program. It adopted the mission statement: “We will inform, inspire, educate and empower the Black community by providing news and information about issues that matter to them.” They have committed to embracing best practices to grow and deepen their relationships with their subscribers and advertisers and allowing data to drive them to a sustainable business model.
This year’s class of 10 News Publishers That Do It Right is an excellent representation of small-town communities to large city properties; monthly, weekly, and daily print properties; and traditional print, digital news, business and alternative publishers — representing the breadth and depth of our industry. Each publisher chosen has an innovation story to tell — of revenue, content, community service, engagement or platform. We are excited about what these industry warriors are doing to keep news vibrant in their local communities. We hope that you, too, can find some inspiration and maybe a solution or two.
In alphabetical order by name.
Cimarron Valley Communications
Cushing, Oklahoma
When J.D. and MaryLee Meisner purchased the Cushing Citizen in February 2020, little did they know that one month later, their new business would be amid COVID shutdowns that were sweeping the U.S. While many other companies were shutting down, pulling back and figuring out ways to cut, Cimarron Valley Communications (CVCLLC) was expanding and growing. By July 2020, they purchased two additional newspapers in neighboring towns, the Drumright Gusher and the Yale News, both in danger of shuttering for good. They added pages and color to their products, and their rack sales took off.
The Drumright Gusher was given an additional boost with the decision to expand its coverage area and report news from an adjacent community that had lost its newspaper a decade ago. They also returned the Yale news to its roots and began reporting micro-community news and sports. Their papers are hyper-local, covering local news, local and county government, school news, school and youth sports and environmental information pertinent to their area. Whether the community is agrarian, oil-centric or varied, the community needs and interests lead their content. There is a human-interest story in every paper each week.
A new program for the Drumright Gusher takes the concept of community to a new level. A student reporter program gives English students a chance to write, get credit and be published in the paper. And art students have the opportunity to work as photographers at events, like galas and banquets that they usually wouldn’t attend, and get credit for their work. The paper has started a scholarship program for the student reporters because they can’t be paid since they receive school credit. The teachers also love the program because they can engage with students who learn better with hands-on experience. This program has been so successful in Drumright that the CVCLLC team is looking to roll it out to the other communities.
J.D. Meisner is definitely a man with “ink in his veins,” working his way from paperboy to reporter to editor to publisher. “J.D. has changed the way people view journalism, especially on the local level. Our communities are small. We are not a profit-driven company, and we are proud of that fact… Our goal is and always will be to keep the local news alive,” said Allie Prater, managing editor and daughter of J.D. and MaryLee. Starting at the Cushing Citizen, it was all-hands-on-deck with J.D. doing paper deliveries, reporting, editing and publishing. Although their cohesive team has grown and taken over some of those responsibilities, J.D., who now runs the day-to-day operations, still makes time to cover and photograph high school sports.
Cimarron Valley Communications is truly a family operation. When schools in the area went to distance learning, MaryLee, a full-time schoolteacher, saw a need to keep kids engaged and informed. They created Smartypants, a full-color, weekly kids page in-house. It was so popular that they began to offer Smartypants at an affordable price to newspapers across the country. Smartypants is now published in over 50 newspapers across the U.S. and even in one newspaper in Ireland. The Meisners also gave another publication, Okie Charmed, new life by restarting the glossy print magazine in 2021. It now prints six times a year and is the only magazine in the state that covers Oklahoma women, women-owned businesses and fashion for the Oklahoma woman.
Growth is not slowing for CVCLLC; it’s grown so fast in the last two years that they are nearly busting out of their current building. So J.D. and MaryLee bought a new building on Broadway and have been doing most of the demolition and renovation work to the previous dental practice. “Anything that doesn’t require a licensed professional, they (J.D. and MaryLee) have been doing the work. Every weekend, rain, sleet or snow, they are in the building,” said Allie. And if it’s like everything else they do, it will be a rousing success.
Community Journals
Greenville, South Carolina
Community Journals has its roots in print media — the Greenville Journal, which began in 1999 as a weekly tabloid-format community newspaper. Since that time, the company has grown its portfolio to include three glossy magazines (Town, atHome and vive), a business journal (Upstate Business Journal) and a full suite of digital platforms. The nearly 100% advertising-supported print publications are home-delivered for free in the Upstate of South Carolina. Their newest offerings, vive, a niche quarterly print magazine and website targeting a lifestyle of living well, and Explore 864, an annual print magazine and website offering a complete guide to Greenville, SC, continue to push their growth.
So it made complete sense when the executive director of Visit Greenville SC came to Community Journals to form a partnership. Known for the quality of their storytelling, photography and design, Community Journals was the perfect partner to create the “Visit Greenville SC” annual visitors’ guide. That was 2018, and the 156-page 2022 visitors’ guide will have published by the time you’re reading this account.
Utilizing their core content creation and design competencies made sense for many of their traditional advertisers, too. These publications include magazines, fundraising brochures and even a 142-page hard-cover book for local businesses that don’t have a full team of writers, photographers, designers and project managers. Creating content and selling ads for publications other than their own has grown to be 10% of Community Journals’ business in the past five years.
At the same time, Community Journals has continued to expand and advance its own portfolio of publications. The goal of their products is always to inform, connect and inspire. Whether the Greenville Journal, their business magazine or lifestyle publications, the focus never strays from the local “news and views” that impact Upstate SC. They also consistently reflect diversity across their titles, as the Upstate that they serve is a diverse, growing community.
Their community connection continues through the events that they sponsor. Community Journals hosts “Business on Tap” networking events at local breweries every other month. An annual “Charitable Giving Awards” event recognizes local individuals, their actions and generosity within the community. The company also hosts reader and advertiser advisory panel meetings throughout the year to seek ideas and feedback on their coverage and events.
If all of that isn’t enough, Community Journals launched a full range of digital marketing services to their advertising community, and the program has taken off. They experienced a 200% growth in revenue in this area last year and are on target to double that revenue this year.
Community Journals takes the first word in its name to the core of all they do. “From day one and for the past 22 years, Community Journals has built its success through identifying and responding to the marketing and messaging needs of our advertising partners and the news and information needs of our community. Listening and responding has driven our innovation in the digital and content creation spaces. We’re not sure where it will take us next, but we are sure we’ll be ready to rise to the challenge,” said Susan Schwartzkopf, general manager of Community Journals.
Kansas Publishing Ventures LLC
South Central Kansas
When Joey and Lindsey Young purchased Lindsey’s hometown paper, The Clarion in Andale, Kansas, they were young — 27 and fresh from a handful of years in community papers. However, they soon caught the attention of Joel Klaasen, who then owned Kansas Publishing Ventures. After earning Joel’s trust over many lunches, they bought his company, including the Hillsboro (Kansas) Free Press and a book publishing company. Fast-forward a few years and probably more than a few late nights, Kansas Publishing Ventures covers three bordering counties in south-central Kansas — Harvey, Marion and McPherson. They have four weekly newspapers, a book publishing company, a custom printing and promotional products business and a tech services division.
Serving their communities and making connections is what drives everyone at Kansas Publishing Ventures. Joey Young said, “We often have ‘Beer Friday,’ around 3:45 to 4 p.m., once people are mostly done for the week, we crack a cool one, bullshit and talk about ideas. Sometimes people from the community come by and join us.” It was one of those sessions that birthed the “Blues, Brews and Barbecue” event that now draws over 1,000 people annually for three bands, lots of craft beer (including the event beer, “Off the Record Ale,” brewed in conjunction with a local brewery) and food trucks.
Hosting forums for their community to get to know the local candidates has been another way to connect and give voice to community concerns. “The community needs to know their candidates for public office, so we set up an evening for them to meet them, hear their off-the-cuff answers to questions and hear a properly moderated event by Adam Strunk, our editor,” said Young. If people in the community can’t attend, they always have a reporter who covers the event like any news story, and the coverage is printed online and in the paper.
COVID really hit them hard — shutting down their offices and handing them a 40% decrease in revenue at its worst. Still, innovation kept them going. They gave away advertising to local businesses who were hurting — free listings for new hours, doing only online business, in-store pick-up — whatever they could do to help their community to weather the pain. They asked companies who weren’t as affected by the pandemic to sponsor the listings if they could, and lawyers and remote businesses stepped up to help their neighbors. For Young, this was putting their mission into action, “We are a small business in this community just like they are, and we wanted to show we had their backs.”
Even though the communities they support are small, Kansas Publishing Ventures is growing. They have grown Harvey County Now to 4,000 subscribers with a hard paywall. They are now focusing on growing the McPherson News-Ledger from its circulation of 1,700. The Hillsboro Free Press is a free paper that delivers to approximately 5,500 by mail and carrier in Marion County. They also rack copies in bulk in areas of the county where it doesn’t make sense to mail. They have websites and a social media presence, but they focus on engagement and conversion to paid readers. “We have walked neighborhoods as a staff to sample the paper and encourage signups. Everyone is in circulation, from reporters to ad sales to the publisher. If someone wants to sign up for the paper, we drop what we are doing and help,” stated Young.
Las Vegas Review-Journal
Las Vegas, Nevada
What do you do when you’ve been Nevada’s news leader since 1909, with a daily print circulation of over 95,000, a Sunday circulation of nearly 150,000, an average of 12 million average monthly page views and a reach that touches one out of every two adults in your market every month? You expand your audience, grow your revenue and take on legacy television news with two seven-minute streaming newscasts each weekday. And you do it in the middle of a pandemic with nearly everyone working from home!
The Las Vegas Review-Journal and reviewjournal.com, Nevada’s largest media company and number one source for news, has the largest news staff in the state, with more than 120 journalists in Las Vegas, as well as bureaus in Carson City, NV and Washington, D.C. In January 2021, they launched “7@7” to address their readers’ desire to view a fast-paced local newscast from the most trusted news source in Las Vegas. “We are moving at the speed of the audience. They don’t have time for 30-minute newscasts that are often filled with national and international news and chit-chat from news anchors,” explained Jim Prather, Las Vegas Review-Journal’s executive director of programming. “We cut to the chase and give our audience all the local news they need in seven minutes.” The program targets smartphone users and is available on most streaming platforms, including reviewjournal.com, and on-demand so that viewers can watch or listen when their schedules allow.
Rather than interrupt the reports with conventional commercial breaks, “7@7” incorporates sponsored segments to generate revenue while giving viewers nonstop local news and providing advertisers with extended branding before an engaged audience. “We have averaged over 850,000 video views per month with ‘7@7’ and have tripled our video revenue through this news program,” said Chase Rankin, senior vice president of sales and marketing. “Our partners have seen great results and are excited to continue with ‘7@7’.”
Video streaming hasn’t been without its challenges. First was the communication and planning during the COVID pandemic. Changes to their digital editorial planning meetings to accommodate 7@7, training the team to use new technology, building a production workflow and instilling video deadlines that collide with print deadlines and regular writing and reporting deadlines were just some of the hurdles. Then dealing with breaking news two hours before a show and coming up with a backup plan when a fire near the studio forced evacuation and regrouping made for a steep learning curve. “We trained for four weeks, going from producing four newscasts a week to ten in a week. Then we actually launched and learned even more,” said Prather.
Definitely innovative, but not for the faint-at-heart.
Remembering that the video streaming content was in addition to their regular full-scale news operation, the initiative has been a win on all sides of their business. Review-Journal executive editor Glenn Cook said it best, “Television stations can’t match our volume of local content. That allows ‘7@7’ to have an exclusively local focus, and it gives our reporters and visual journalists a platform to expand their own brands. ‘7@7’ was never intended as a replacement for any of our legacy products. It’s another platform for us to connect with our growing audience. The Review-Journal’s newspaper is still printed seven days per week, and that isn’t changing.”
Mariposa Gazette
Mariposa, California
The community is at the heart of everything they do at the Mariposa Gazette. “Our philosophy is if we don’t support community, why should they support the paper,” said Greg Little, editor and co-owner of the Gazette. California’s oldest weekly newspaper has been continuously publishing since 1854 and covers their entire county (plus), which includes about 75% of Yosemite National Park in the Sierra foothills. Greg and his wife, Nicole W. Little, purchased the Mariposa Gazette four years ago and haven’t stopped growing, expanding this last year to include a new region to their east — eastern Madera County. Eastern Madera County had all but lost their coverage when their corporate-owned newspaper went down to four pages and stopped covering local news. So the Mariposa Gazette added a writer and now dedicates four to six pages weekly to the new area. “We truly believe we have salvaged, in part at least, a news desert,” stated Little.
Even without the expansion, their print circulation is up 15%. In addition, their advertising revenues are up even though they have lost two special publications during the pandemic — a fair book and a visitor’s guide. When asked about their offerings, Little said, “We do have a website and a presence on social media and continue to grow that audience.… But the importance of our print product cannot be overstated.” They are excited to publish their annual visitor’s guide after a two-year hiatus due to the COVID shutdowns. The guide, an advertiser favorite, serves the approximately five million yearly visitors to Yosemite and their county.
Back-to-basics content efforts kept them focused during the last two years when the pandemic required innovation. Their content focuses on local news, sports, education, business spotlights and a robust editorial section. They highlight editorial because they believe that “everyone should be able to have a voice.” Giving a voice to local students is the impetus behind the very popular annual writing contest, which includes cash prizes provided by the Mariposa Gazette.
The folks at the Mariposa Gazette were instrumental in getting a veteran’s memorial constructed at their county courthouse — donating all the advertising and promotion over the two years it took to fund and erect the monument. They have also added a Veteran’s Spotlight to their publication, to high praise.
The Littles encourage their employees to join community groups and pay their membership fees to help their employees be a part of the community. They also sponsor and host community endeavors such as political debates for local and congressional races, local sports team sponsorships, various promotional contests and even a float in parades. A special tabloid publication highlighting local graduating seniors was born during 2020 when “typical” graduations couldn’t be held. It’s now become part of their annual offerings — and another way to serve their local community.
Greg was effusive about his newspaper staff, but especially his wife, publisher and co-owner, Nicole, “Our publisher, Nicole W. Little, understands how valuable this newspaper is to the community and how much of an institution it is in Mariposa County. Without her direction — and risk-taking — none of this would have been possible. It is absolutely a team effort here, but any good team has to have an effective leader. That is without a doubt in our case.”
Oahu Publications, Inc./The Honolulu Star-Advertiser
Honolulu, Hawaii
The story at Oahu Publications, Inc. (OPI) is one of growth through innovation and savings. The company was founded in 2010 following a merger with and an acquisition of the Honolulu Advertiser from Gannett. OPI’s portfolio now includes its flagship national award-winning newspaper, the Honolulu Star-Advertiser, and three other daily newspapers — The Garden Island on Kauai and two on the Big Island, West Hawaii Today in Kona and the Hawaii Tribune-Herald in Hilo. In addition, the company publishes a collection of 14 visitor and island lifestyle magazines. OPI also owns and operates a full-service advertising agency, the Oahu Media Group (OMG).
Their most exciting initiative in 2021 was introducing an innovative credit card fee elimination system — The Cash Discount Program. OPI partnered with A Marketing Resource (AMR), a leading Twin Cities contact center and direct marketing provider for media marketplaces. The resulting program helped OPI eliminate all costs associated with accepting credit and debit cards and delivered $1.2 million in annualized, recurring savings to their bottom line. Subscribers and advertisers who pay with cash, check, money order or bank draft avoid processing fees, while others will see a fee line item on their receipt. A nominal charge is applied to all credit and debit card transactions, while a discount is automatically applied when customers pay with cash, check, money order or bank draft.
In cooperation with C&H Financial Services, AMR now offers this accredited, proprietary program to newspapers and publishing groups, providing them with the same significant recurring saving in merchant processing fees. More than 100 organizations have signed on with AMR to date. “This undertaking provides convenient and compliant payment methods, and we are excited to be first-to-market in the publishing space. Completely eliminating our exorbitant credit card fees allows OPI to reinvest capital back into our core competency of gathering and producing comprehensive, differentiated and award-winning journalism. We were able to add several key reporter positions as a result,” said Dennis Francis, president and publisher of OPI.
The COVID pandemic hasn’t slowed down content or revenue innovation at OPI properties. With the four daily newspapers and an overhauled Hawaii.com website, OPI has created several new products and revenue streams, including 10 new podcasts, three new live broadcast shows, and a newly-created Star-Events division. In addition, a new magazine entitled “One-Six” connects readers to the latest dining, shopping and entertainment opportunities while reflecting on the unique qualities of living in the 96816 ZIP code (Honolulu county). OPI also expanded their award-winning Digital Billboard Network program to include Cooler Screens at all 7-11s statewide.
Through a partnership with Report for America, a Star-Advertiser reporter works with a group of local high school students, mentoring them on writing, interviewing and storytelling. This group has worked together on a community service project dedicated to preserving the legacy of the famed 442nd Infantry — the Japanese American World War II combat regiment renowned for being the most decorated military unit in U.S. history. OPI’s partnership with ProPublica has enhanced reporting on a troubled housing program for native Hawaiians, as well as award-winning coverage about sea-level rise and its devastating effects on Hawaii’s beaches. Innovation, technology and partnerships have allowed OPI to continue growth and focus on its core mission of providing the island communities with news, sports, commentary and entertainment while spurring public discussions on the critical issues affecting the lives of their readers across the state. We’re excited to see where their vision will take them next.
Pioneer Publishing
Omaha, Nebraska
Pioneer Publishing’s founding publication, the alternative news monthly, The Reader, was, at its core, a community organization. It was formed in 1994 out of the nonprofit, volunteer college-student-run independent monthly, Sounds News & Arts. The nonprofit publication was formed from an effort in 1991 that thwarted an inside job at City Hall to shut down the beloved music venue that helped launch Omaha’s indie music scene, Sokol Auditorium.
In 1999, after the founders of Omaha’s original Hispanic bilingual community weekly approached Pioneer Publishing, El Perico became their second publication. That same year, Pioneer launched Omahajobs.com, a leading local job board and job fair presenter. From those beginnings, Pioneer Publishing now runs the monthly print editions of The Reader and El Perico, both with their own websites and social media presence, along with a daily (weekday) email featuring local news and their featured content entitled “Reed Moore.” Omahajobs.com is now part of a network of local job boards.
John Heaston, publisher and editor at Pioneer Publishing, is most excited about their commitment to agency services in 2015, with the hiring of Jason Fisher as chief technology officer and chief operations officer. They began offering advice in 2008 to help their advertisers create or improve their online presence. However, they found that, left to keep up with the changes, every advertiser had let them go by the wayside. A few advertisers came back and asked Pioneer Publishing if they would take care of their online presence. At that point, it meant mainly pricing the services and assigning their detail-oriented calendar editor to fix the advertisers’ citations. After the release of Google’s “zero moment of truth” study (ZMOT) in 2012, they actually discourage clients from advertising until their digital presence is in order. Heaston said, “You could spend thousands on my back page ad, but if you only had a 1-star review profile, you’re burning up your money. All the customers we could send you were going to look you up first online, so that needed to be in order before any advertising.”
It’s paid off. Today, 70% of their revenue comes from agency services, with good margin and organic growth. Under the brand of PioneerMedia.me, they offer a full range of agency services from research to digital builds (citations, websites and social media presence) to content, advertising and optimization. Their specialization, however, is in omnichannel strategy, organic search and content marketing. When branding or media buying comes up, they may “sub that out” for some of their larger clients. Pioneer Publishing’s bread and butter is the agency services they offer. In Heaston’s words, “This is hands-down the largest revenue opportunity for any local media operation….Quit only selling space…and start offering your expertise as a service.”
Their core business has also grown, even with the shifts caused by the pandemic. Last year, they grew their full-time employee headcount and total revenues by 20%. They increased their email numbers by 30%, and their users and page views for TheReader.com went up by 157.5% and 299.3%, respectively. Doubling down on their own digital presence was key.
Heaston concluded, “I’ve also tracked the 10 That Do It Right!, and I can say I’ve learned a lot following them over the years. So it’s a huge honor for us to be recognized, and we hope we can continue to contribute a lot of value to our community, but also our industry. If there’s one thing I’ve learned, it’s that local media is also a well-trusted and beloved brand, which is a great starting point for a very diversified revenue stream.”
Salt Lake Tribune
Salt Lake City, Utah

Last year was a pivotal year for The Salt Lake Tribune. Although granted 501c3 status in the fall of 2019, The Tribune continued to operate under the joint operating agreement with the Deseret News until the end of 2020. On January 1, 2021, The Salt Lake Tribune, as a nonprofit, took over all aspects of the business — including advertising and printing and distribution of the newspaper. In addition, they converted from a seven-day-per-week print operation to a one-day-per-week print and seven-day digital product. Despite all of the changes and ramping up staffing to take over advertising, the company, by the end of the first quarter of 2021, became financially sustainable for the first time in many years.
By mid-2021, it was apparent that there was a desire for more print product from diehard print readers and also to provide additional advertiser opportunities. They launched a second print edition (mid-week) on January 5, 2022, to an extremely positive response and a growth in print circulation. At the same time, they rolled out an e-edition strategy, adding pages around breaking news and sports to satisfy the readers’ desire for more live news on the weekend.
Along with the twice-weekly print edition, daily e-edition, daily and weekly newsletters and a daily podcast, The Salt Lake Tribune also participates in special projects — most recently, the documentary “Shots Fired” in collaboration with the PBS news series FRONTLINE to investigate police shootings in Utah. They also take part in “Amplify Utah,” which features reporting from community college students. In March 2021, in response to requests from local news leaders across the state, The Salt Lake Tribune founded the Utah News Collaborative, where their daily news reporting is shared with other news organizations in Utah.
The Salt Lake Tribune’s “Innovation Lab” is another exciting initiative that uses data-driven journalism, along with meetings of key stakeholders, to come up with solutions to public problems such as affordable housing, clean air and drinking water and public transportation. It’s another way that the company is making a real difference in the communities they serve. Lauren Gustus, executive editor at The Salt Lake Tribune, explained their editorial strategy, “We strive to be essential to readers throughout Utah. To do this, we must practice good listening, understanding what people want from us both because we are asking on a regular basis and because we understand what questions we can ask of the data. We are very focused on accountability reporting and find opportunities to do it daily….In the last year, our editorial team has grown (by nearly 20%), and as we have done this, we have worked hard to be representative of the communities we serve. The diversity of The Tribune now matches the diversity of Utah, at 23%.” That is a significant improvement over 2020’s single-digit representation. It seems that The Salt Lake Tribune has entered 2022, “firing on all cylinders.”
The Atlanta Journal-Constitution
Atlanta, Georgia

In late 2020 and early 2021, Georgia came into the national political spotlight. With so much happening — COVID impact, a competitive Senate race, a Trump-influenced GOP primary for governor, scrutiny over voting rights and a rising crime rate in metro Atlanta — more news outlets than ever before have descended on the state of Georgia.
Rather than battling for eyeballs and continuing to serve the Georgia masses with its free website, AJC.com, The Atlanta Journal-Constitution boldly launched a metered gateway, reserving full digital access for subscribers. The family-owned publication also rebranded its free site and launched a campaign called “Press On,” focusing on the credibility of its reporting.
Market research and user analytics have guided each change. Before the launches, The Atlanta Journal-Constitution had hosted two sites — one free and one for subscribers. Their research told them that the free site, AJC.com, was the more well-known product. However, the full name of The Atlanta Journal-Constitution was recognized for real, rigorous news. With this knowledge, the company shut down the subscriber site, rebranded all products with the full name (keeping AJC.com as their URL) and launched a metered gateway on AJC.com. Full access to all content is reserved for subscribers, informed by the belief that The Atlanta Journal-Constitution offers a public service worth paying for. Public safety and stories of public importance such as an active shooter or election results, are not metered. The newsroom professionals guide those decisions.
When the metered gateway launched in October 2020, The Atlanta Journal-Constitution had approximately 26,000 digital-only subscribers, with a goal of reaching 39,400 in the first year. They ended 2021 with 43,000 digital-only subscriptions, beating the goal and proving their beliefs.
The one-brand strategy brought focus to the entire organization — from advertising to data and analytics to the newsroom. The newsroom shifted daily metrics reporting to focus not only on what stories drive the most page views overall but also on tracking the stories that succeed with subscribers and with engaged readers (those who consume more content, visit more often and drive new subscriptions). The newspaper has also focused on developing new audiences, including “Unapologetically Atlanta,” a free weekly email newsletter that explores the stories, trends and events shaping Black culture in Atlanta. They plan to host more “Community Conversations” with individuals and panels of stakeholders addressing vital information to keep the readers informed. They have also launched a “Community Contributor” program with over 300 readers who have volunteered to “serve as our eyes and ears in their communities, share their personal stories and help spread the word about our strong journalism.”
With all of the changes at The Atlanta Journal-Constitution, there seems to be a renewed clarity and sense of their importance to the community. “This is a turning point for us; we are doubling down on who we are, the mission that drives us and where we create the most value for our communities,” said Donna B. Hall, publisher of The Atlanta Journal-Constitution. “I am optimistic that doing so will increase financial support for our work and that we will preserve real journalism in a fiscally responsible way.
The Tennessean
Nashville, Tennessee
The Tennessean, I believe, is the first news media property to repeat on the 10 That Do It Right list two years in a row. But after reading the submission and looking at their accomplishments, we had to ask, “If not them, then who?” The Tennessean not only covers their local community of Nashville but, as the flagship for the South Region of the USA TODAY Network, they lead, coordinate and elevate regional journalism across their five-state region.
When asked about their growth, Michael Anastasi, vice president and editor at The Tennessean, gave me the good news of strong growth, with a 26.7% increase for digital-only subscribers to nearly 33,000 and subscriber page views growth of 40%. But instead, he said, “This year, however, we would really like to bring your attention to our work focused on serving and reflecting the totality of the community we cover.” Utilizing a three-pronged approach, they evaluated their efforts on 1) inside the company/staff, 2) their engagement and 3) their coverage.
By the summer of 2021, The Tennessean conducted an official diversity audit and found that they were just shy of their community (28.3% to 29.6%). They’ve continued to work and believe that their next official audit will show that they have met their goal to reflect the community they serve.
Community engagement included the successful evolution of the Black Tennessee Voices brand, which launched in 2020 and now consists of a vodcast, a curated monthly newsletter, a page of Black writers in their expanded Sunday insight print section and Lebron Hill’s column on Black issues. The success of this program is illustrated in the newsletter’s open rate of 40% and click-through rate of 8%, exceeding the company benchmarks. In addition, in 2021, they launched Latino Tennessee Voices, modeled after BTV, to better connect with Nashville’s 14% population of Latino heritage. That, too, has been a success, with a doubling of the subscriber base.
Content is always a key focus for The Tennessean. Waverly, Tennessee, came into the nation’s awareness in August 2021, when, in the space of 12 minutes, the Middle Tennessee community of 4,300 found itself in a dangerous flooding situation that would take 20 precious lives from their midst. The Tennessean covered this once-in-a-thousand-years meteorologic event with their typical passion, sensitivity and thoroughness — telling the initial story about the severity of the damage, giving daily reports with updates (one, in particular, explaining the fluctuating death toll), following Governor Bill Lee and state legislators as they visited the area and telling stories of rescues and survivors as they recounted tales of perseverance, rebuilding, fears for the future and struggles with mental health.
At The Tennessean, editorial focuses on writing for and not just about the diverse communities they cover. This has manifested in some key projects for the South region. “Hallowed Sound” is a two-part project that focuses on the Black experience illustrated through music. “The Confederate Reckoning” is an 18-month “collaborative project of the USA TODAY Network newsrooms across the South to critically examine the legacy of the Confederacy, Reconstruction and the Jim Crow era and their influence on communities today.”
Whatever they do, The Tennessean has a firm commitment to growth and service to their entire community — now and in the future. Anastasi summed it up, “I am immensely proud of our leadership team and staff. Receiving this recognition for the second consecutive year is a testament to the commitment to consistent excellence that they bring every day.” Obviously, we at E&P agree.
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